If the airline changes or cancels your flight

If the time changes

• When our team records the airline’s new departure time, we tell you by notification and email, as your flight Booking updates allow, and your reminders use the new time.
• Your trip page can still show the time you booked, so go by the new time.
• We don’t always hear about airline changes straight away, so check your flight on the airline’s website or app with your booking reference (PNR) before you travel.

If the flight is cancelled

1. 01Contact us with your Shaffl reference or PNR. In the app, tap the button to call Shaffl support on your trip page, or send us a message from Help centre and choose A flight. On the website, select Contact support on your trip page: our contact form opens with A flight and your booking reference filled in.
2. 02If your booking is cancelled, we tell you by notification and email, and your trip shows whether your refund is on its way.