You can reach our support team by phone, WhatsApp or email.
- In the app, open Profile → Help centre and scroll to Still need help?
- Tap WhatsApp or Call us, or tap Email to send us a message from the app.
- Choose what it’s about (for example, A flight or A private ride), add your booking reference, and attach a screenshot if it helps. We reply by email.
- Email: support@shaffl.com
- Website: the contact form at shaffl.com/contact. We reply by email.
Support hours: daily, 8 AM to 11 PM, Cairo time.
Have a complaint? Contact support first. The Terms & Conditions explain how to escalate if we can’t resolve it.
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