After you pay, we book your seats with the bus company. This usually takes a moment, but sometimes it takes longer.
- Wait a few minutes, then check My tickets in the app.
- Check your email, including the spam folder.
- Still nothing? Contact us with the name and the phone number or email you booked with, and the route and date.
If the bus company couldn’t confirm your seats, the booking is marked as failed and our team is alerted automatically. You won’t lose your money: our team refunds the full amount to the card you paid with.
Booked a round trip and only one trip shows? If we booked your outbound trip but couldn’t book the return, your outbound ticket is valid, and our team contacts you about the return.
Flights
After you pay for a flight, it shows “Paid · confirming” in the app, or “Issuing your e-ticket” on the website, while we book it with the airline. If we can’t book it, our team either books it by hand, or cancels it and refunds everything you paid to your card. If your payment arrived after the time to pay ran out, it shows “Refund pending” in the app, or “Refund on its way” on the website, and our team returns the money.
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