Help centre · Topic
Payments and refunds
Paying, failed payments, promo codes and refunds. 7 articles.Paying, failed payments, promo codes and refunds.
7 articles
Paying
Promo codes and points
Refunds
Still stuck? Talk to a person
Have your booking reference ready (it’s on your ticket), or your private ride request number, and we’ll find it straight away.
- Start a chat
WhatsApp
Best for changes to a booking. Our team is on WhatsApp daily, 8 AM to 11 PM Cairo time.
- +20 1035256615
Call us
Daily 8 AM to 11 PM Cairo time. Best if you are at the station and the bus is due.
- support@shaffl.com
Email
For refunds, receipts and anything with an attachment. We reply by email.