Here’s when Shaffl refunds a bus ticket or a flight, and how the money comes back.
You get a full refund when
- Shaffl or the bus company cancels your trip — or you can choose a free rebooking instead.
- You paid, but your seats couldn’t be booked.
- The bus never arrived within a reasonable time and you weren’t taken.
If you cancel
Bus tickets are non-refundable once your booking is confirmed. If your plans change, contact us early and we’ll try to help with the bus company, but we can’t promise the result.
Flights
Flight refunds follow the airline’s fare rules. Ask from your booking: in the app, Manage trip → Request cancellation; on the website, the three-dot button (…) → Request cancellation. It shows an estimate, and our team reviews every request. If your flight can’t be booked after you’ve paid, you get back everything you paid.
How the money comes back
- Our team issues the refund to the card you paid with.
- Your bank decides when it shows — usually within a few working days.
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