When you send the request, you get a request number that starts with PRR, like PRR-000123. Keep it handy.
- The Shaffl team reviews your request and finds the right vehicle.
- We send you the details and a quote in a call or a message.
- You review the offer before confirming. There’s no payment until you approve.
You don’t get a message when you send the request. Your request is saved in the app: tap the ticket icon at the bottom, then Requests. It shows where it is: sent, being arranged, quoted or confirmed.
What we tell you
- When the team sends you a quote: a notification.
- When your ride is confirmed: a notification and an email.
- The evening before a confirmed ride (and before the way back, if it’s on another day): a reminder by notification and email.
- If the team cancels your request: a notification, and an email too if the ride had been confirmed.
Quotes, confirmations and reminders follow your Private rides choices in Profile → Notifications.
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